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How is eZee encouraging contactless hotel services?

Since 2015, our end-to-end technology solutions are powered with a wide range of modules and integrations that reduce manual intervention; and help you deliver the best contactless experience to your guests. Right from acquiring bookings to being in touch with your guests post-departure, you can deliver contactless experiences at each stage of your guest’s life cycle.

contactless bookings

STEP 1:How to make bookings contactless?

  • You should get listed on maximum OTAs
  • Get a hotel website and integrate a booking engine to acquire direct bookings
  • You can tie up with local travel agents
  • Highlight and promote the cleanliness measures that you’re taking
  • Avoid keeping non-refundable and non-cancellable booking policies

pre-arrival contactless

Step 2:How to make pre-arrival contactless?

  • Have a guest portal. So that your guests can request for an early check-in, pick-up facility or any other amenities right from the portal.
  • You can collect guest details from the portal easily
  • Provide online payment facility
  • Send pre-arrival emails to initiate guest engagement
  • You can keep GR card ready with guest details beforehand

arrival contactless

Step 3:How to make arrival contactless?

  • You can have self-check-in kiosks at front desk
  • You can share room allocation details via email or SMS
  • Adopt digital keys viz. bluetooth enabled or electronic key

stay contactless

Step 4:How to make their stay contactless?

  • Let your guests check bills, amend stay, and request for extra amenities (housekeeping, laundry, room service, etc) from the guest portal.
  • Provide staff with PMS mobile app to:
    • Check reservations
    • Respond to guests’ queries
    • Assign, track and manage housekeeping
  • Send updates on emails or the portal for services, offers, events at the property

departure contactless

Step 5:How to make their departure contactless?

  • Let your guests perform self check-out
  • Let them request for drop-off and late check-out from the guest portal
  • You can send invoices, payment reminders on emails
  • Encourage your guests to make online payments

Post departure engagement

Step 6:Post departure engagement

  • Ask for guest reviews via emails
  • Additionally, you can send promotional emails to stay in touch with your guests


You’d NEED this technology to offer a contactless stay

eZee provides an end-to-end cloud-based hotel technology that helps you deliver a touch-free stay to your guests. Encompassing everything from a hotel software, booking engine, mobile PMS, payment gateway integrations as well as a self-service portal for guests; we will help you meet all expectations of the guests post COVID19.

Add-ons to assist you restore your hotel business

Explore our wide range of resources and blogs to fight against this pandemic

Have an in-house or an independent restaurant? READ THIS.

If you’re an F&B business owner, you’d be also prepping to render touch-free services to your customers; be it for dine-in, room service, takeaway or even home delivery. Download our FREE guide that tells you which steps to take to ensure physical distancing and minimal touch points.

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Deliver the best-in-class contactless experience with eZee’s completely integrated hotel technology