In 5 years, 5K+ properties worldwide went contactless with eZee
Are you ready to join the bandwagon?
Fill this form and get a guide on how to provide a touch-free stay
How is eZee encouraging contactless hotel services?
Since 2015, our end-to-end technology solutions are powered with a wide range of modules and integrations that reduce manual intervention; and help you deliver the best contactless experience to your guests. Right from acquiring bookings to being in touch with your guests post-departure, you can deliver contactless experiences at each stage of your guest’s life cycle.
STEP 1:How to make bookings contactless?
- You should get listed on maximum OTAs
- Get a hotel website and integrate a booking engine to acquire direct bookings
- You can tie up with local travel agents
- Highlight and promote the cleanliness measures that you’re taking
- Avoid keeping non-refundable and non-cancellable booking policies
Step 2:How to make pre-arrival contactless?
- Have a guest portal. So that your guests can request for an early check-in, pick-up facility or any other amenities right from the portal.
- You can collect guest details from the portal easily
- Provide online payment facility
- Send pre-arrival emails to initiate guest engagement
- You can keep GR card ready with guest details beforehand
Step 3:How to make arrival contactless?
- You can have self-check-in kiosks at front desk
- You can share room allocation details via email or SMS
- Adopt digital keys viz. bluetooth enabled or electronic key
Step 4:How to make their stay contactless?
- Let your guests check bills, amend stay, and request for extra amenities (housekeeping, laundry, room service, etc) from the guest portal.
- Provide staff with PMS mobile app to:
- Check reservations
- Respond to guests’ queries
- Assign, track and manage housekeeping
- Send updates on emails or the portal for services, offers, events at the property
Step 5:How to make their departure contactless?
- Let your guests perform self check-out
- Let them request for drop-off and late check-out from the guest portal
- You can send invoices, payment reminders on emails
- Encourage your guests to make online payments
Step 6:Post departure engagement
- Ask for guest reviews via emails
- Additionally, you can send promotional emails to stay in touch with your guests
You’d NEED this technology to offer a contactless stay
eZee provides an end-to-end cloud-based hotel technology that helps you deliver a touch-free stay to your guests. Encompassing everything from a hotel software, booking engine, mobile PMS, payment gateway integrations as well as a self-service portal for guests; we will help you meet all expectations of the guests post COVID19.
Add-ons to assist you restore your hotel business
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Have an in-house or an independent restaurant? READ THIS.
If you’re an F&B business owner, you’d be also prepping to render touch-free services to your customers; be it for dine-in, room service, takeaway or even home delivery. Download our FREE guide that tells you which steps to take to ensure physical distancing and minimal touch points.
